Terms of service
Terms & Conditions
1. General
By accessing and using this website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website following any changes constitutes acceptance of those changes.
2. Products & Availability
All products are subject to availability. We reserve the right to discontinue or modify products at any time without notice.
We make every effort to display product descriptions, colors, and details accurately. However, slight variations may occur due to lighting, screen settings, or the handmade nature of our products.
3. Orders & Payments
By placing an order, you confirm that all information provided is accurate and complete. Orders are only confirmed once payment has been successfully processed.
We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or incorrect pricing.
4. Shipping
Shipping times and costs are displayed at checkout. Delivery timelines may vary based on location and courier service.
Once an order has been shipped, responsibility transfers to the courier. We are not responsible for delays, losses, or damages caused by third-party delivery services.
5. Returns, Refunds & Exchanges
All sales are final.
We do not offer refunds or exchanges unless the item received is defective, damaged, or incorrect.
Claims must be submitted within 24 hours of delivery, accompanied by clear photo or video proof. Items showing signs of use, wear, or misuse are not eligible.
Approved claims may result in a replacement or refund at our discretion.
6. Intellectual Property
All content on this website, including images, text, logos, and designs, is the property of the brand and may not be copied, reproduced, or used without prior written consent.
7. Privacy
Your personal information is handled in accordance with our Privacy Policy. By using this website, you consent to the collection and use of your information as described therein.
8. Limitation of Liability
We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Our total liability shall not exceed the amount paid for the product purchased.
9. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of the United Arab Emirates, without regard to conflict of law principles.